FAQs

• Is your estimated processing time 100% guaranteed?

  Yes, the estimated processing time is 100% guaranteed only for URGENT OPTION. While we strive to provide accurate processing time estimates, factors beyond our control, such as unforeseen circumstances or changes in regulations, can occasionally lead to variations in processing times. We do our best to minimize any delays and keep you informed throughout the process.

• I just submitted my E-Visa application on the official website. Is it possible to expedite the process right away?

  Yes. It is possible

• What are the common reasons for a Vietnam visa application to be rejected?

  Some of the common reasons include:

  • -Incomplete or incorrect information on the visa application form (Name does not match ICAO line).
  • -Failure to meet the entry requirements for Vietnam, such as having a valid passport or not providing with correct passport sized photos and passport data page.
  • -Violating Vietnam's immigration laws during a previous visit.

• Can I apply for E-Visa while I am in Vietnam?

  E-Visa are issued to foreigners who wish to enter Vietnam (not applicable to foreigners currently residing in Vietnam). Therefore, after departing and exiting Vietnam, you may request an E-Visa.

• How do I receive my visa?

  A colored scanned copy of the visa will be sent to you by email in PDF format, so please make sure that you have provided us with the correct email address.

• Do children travelling with parents need visa?

  Visa rules and fees for children should follow the same procedure as adults if they have their own passports.

• What happens if I arrive in Vietnam without a visa?

  If you are not entitled to Vietnam visa exemption, and have no visa issued in time, you cannot board the flight to Vietnam. In this case, immediately drop us a message to see if we can help you get the visa in time.

• How safe are my credit card details?

  For secure online payment, we use Secure Socket Layers (SSL) to keep your credit card details safe. In no cases will your debit/credit card details be transmitted unencrypted over the internet.

• What is Vietnam single and multiple entry visa?

  A Vietnam single entry visa allows you to enter Vietnam once during its validity time but a multiple entry visa allows you to enter Vietnam more than once (as many times as you can) during its validity time.

• How do I receive my visa approval letter?

  Your visa approval letter will be sent to you via email. You need to print it out and bring it to arrival airport in Vietnam to get the visa stamped.

• Where will I get Vietnam visa stamped upon arrival?

  You can receive your visa stamp with this approval letter at one of the 3 International airports in Vietnam: Noi Bai International Airport (in Hanoi), Tan Son Nhat International Airport (in Ho Chi Minh City) and Danang Airport (in Danang).

• How long in advance should I apply for a visa?

  Though it takes 4-5 working days for the visa to be approved, it would be best to apply for your visa about 3 to 4 weeks before your entry date in order to avoid any unexpected incident like payment problems or typos.

• What if I change my flight and arrive at another airport in Vietnam?

  If you arrive at any of the three international airports: Tan Son Nhat (in Ho Chi Minh City); Noi Bai (in Hanoi) and Da Nang (in Da Nang), don’t worry because it is said that in the letter of approval: "The applicants is permitted to pick up visa upon arrival at Vietnamese International Airports".

• Could I arrive earlier than the granted arrival date in my visa?

  No, you could not. You just can arrive on any day LATER than the arrival date noted in your visa approval letter and your official visa as wel.

• What is the difference between Vietnam Embassy visa and Vietnam visa on arrival?

  - Vietnam visa on arrival is the visa applied for those who travel Vietnam by air only, and will get their visa stamped onto their passport at the immigration counter when arriving at the Vietnam International Airport. By submitting the approval letter together with your passport (6 months validity), two valid photos 04x06cm and stamping fee, the visa will be stamped onto your passport. - Vietnam visa code or embassy visa is the visa which you can get at Vietnam Embassy or Consulate in the country where you are staying or living. No matter where you are or which passport you hold, you can reach for the nearest Vietnam Embassy or Consulate to apply for a visa. The time and the price of processing a visa vary from the Embassy or Consulate. Normally, it will take you 3-7 working days. All information about getting Vietnam visa at Vietnam Embassy or Consulate you can find at the website of the nearest Embassy or Consulate. Vietnam embassy visa is applied for those who travel by land, by air, by train and by sea.